Short version: we ship frozen, packed with dry ice, to the 48 contiguous states and Washington, D.C., Monday through Thursday, timed to avoid your box sitting in a warehouse over the weekend. Shipping is calculated by weight at checkout and is free when your order is $500 or more after discounts. This summary is for convenience; the full policy below controls.
Last updated: October 8, 2026
Where do you ship?
The 48 contiguous states and Washington, D.C. We can't ship to Alaska, Hawaii, US territories, or outside the United States, and we can't deliver to PO boxes.
When will my order ship?
Orders ship frozen from our cold-storage warehouse in Wheeling, Illinois, Monday through Thursday. We only send a box on a day it's expected to arrive before the weekend, so an order may wait a few days, or until the following week, for the right shipping day. Your cart shows an estimated ship and arrival date, and your order confirmation repeats it.
Ship and delivery dates are estimates, not guarantees. Holidays, weather, and carrier delays can push them back. If we can't ship your order by the date we gave you, we'll email you, and you can cancel for a full refund or agree to the new date. We'll email you a tracking number when your order ships.
How does it stay cold?
Every cut is vacuum sealed and packed in an insulated box with dry ice for its expected transit time. See Unboxing for what to do when it arrives, including how to handle and dispose of the dry ice safely.
What does shipping cost?
Shipping is calculated at checkout from your order's weight and destination. Most orders ship by UPS Ground; some western states ship by 2-Day Air to arrive in time, which costs more. Shipping is free when your order subtotal is $500 or more after discounts, before tax and shipping.
What if I'm not home?
Please bring your box inside and move everything to your freezer or refrigerator the day it's delivered. We're not responsible for spoilage from a box left sitting past the end of the day the carrier marked it delivered, or sent to an incorrect address, so double-check your address at checkout.
Can I change my address?
Email us at moo@peakwagyu.com as soon as possible. We can usually update the address until your order is picked at our warehouse.
What if it arrives thawed or damaged?
Email us photos at moo@peakwagyu.com on the day it's delivered (or within 3 days for a missing or incorrect item). See our Refund Policy for how we handle it.
